Your Stay
Q When is the check-in and check-out times?
The check-in time is from 3:00pm and the check-out time is 12:00pm, although it depends on the accommodation plan you reserve.

Q Can I leave my luggage before check-in?
◇Inside the hotel:
We provide self-service lockers exclusively for hotel guests on the 1st floor, available from 6:00 AM to 10:30 PM, free of charge.
If the self-service lockers are unavailable (e.g., fully occupied), please ask the Bell Captain Desk on the 3rd floor to hold your luggage.

◇Hotel Service Counter (Maihama Station):
Luggage can also be stored at the Hotel Service Counter inside the Tokyo Disney Resort® Welcome Center, located next to JR Maihama Station, open from 8:00 AM to 3:00 PM.
Please note that valuables, fragile items, and food or drinks cannot be stored.

Q Can I leave my luggage after check-out?
◇Inside the hotel (free of charge):
We provide self-service lockers exclusively for hotel guests on the 1st floor, available from 6:00 AM to 10:30 PM.
If the self-service lockers are unavailable (e.g., fully occupied), please ask the Bell Captain Desk on the 3rd floor to hold your luggage.

◇Hotel Service Counter (Maihama Station, fee required):
You can have your luggage sent from the hotel to the Hotel Service Counter located inside the Tokyo Disney Resort® Welcome Center (1st floor). Please drop off your luggage at the Bell Captain Desk on the 3rd floor when you check out.
【Hotel Service Counter Pick-up Hours】

Drop-off Time	Pick-up Time
7:00 AM ～9:00 AM	1:00 PM ～8:00 PM
9:00 AM ～10:30 AM	2:00 PM ～8:00 PM
10:30 AM ～12:30 PM	3:30 PM ～8:00 PM

※Please note that luggage cannot be picked up after 8:00 PM.
Please note that valuables, fragile items, and food or drinks cannot be stored.

Q What are the Hotel room cancellation fees?
Regarding Cancellations After Reservation Confirmation
Cancellation fees will be charged based on the number of days prior to the scheduled stay when the cancellation notice is received, as outlined below:

◆ For Individual Reservations (Up to 7 Rooms)
No-show: 100%
On the day of stay: 80%
1 day before: 50%
7 days before: 10%

◆ For Group Reservations (8–49 Rooms)
No-show: 100%
On the day of stay: 100%
1 day before: 100%
7 days before: 70%
14 days before: 50%
30 days before: 30%

◆For Large Group Reservations (50 Rooms or More)
No-show: 100%
On the day of stay: 100%
1 day before: 100%
7 days before: 90%
14 days before: 80%
30 days before: 70%

Q What is the bed size?
The bed size for each guest room type is indicated on official website where it describes the guest rooms.
For details on each room type, click here:ROOM DETAILS

Q What kind of  rental items do you offer?

[Medical]
Thermometer/Ice pack/Weight scale
[Electrical appliances]
BD/DVD player/Iron/Steam iron/Trouser press/Hair dryer/Curl Dryer /Desk lamp
[Stationery/Tools] Scissors/Screwdriver/Precision screwdriver
[Tableware] Disposable chopsticks/Plastic knife/Plastic fork/Plastic spoon/Paper plate
[Other] Nail clipper/Sewing set

*For safety reasons, the use time of iron and steam iron is limited to 30 minutes.
*Numbers are limited, so they may not always be available.
 

Q Do you have a laundry service?
Laundry service is available for a fee.
Please use the laundry bag and slip provided in your room and bring it to the lobby staff.
If we receive your request by 9:00 AM, we will deliver to your room by 6:00 PM on the same day.
However, same-day finishing is not available on Sundays and from 12/30 to 1/3.

   【Example of fees】
Dress Shirt￥840 / Jeans￥1,380 / Polp Shirt￥920 / Hoodie￥1,380 / Sweater￥1,230 / Trousers￥1,070 / Underwear￥460 etc


There is a Self Service Laundry on the second floor of the hotel.
SELF SERVICE LAUNDRY
 

Access Infomation
Q Is there a bus between the Hotel and JR Maihama station?
Free shuttle bus service is available between the hotel and JR Maihama Station.
For access to the hotel and major train stations, click here:FROM / TO MAJOR STATION

Q Is there limousine bus between the Hotel and the Airport?
Airport Limousine Bus (fee required) are available for access between the hotel and Narita Airport or Haneda Airport.

・FROM Haneda Airport or Narita Airport
Please take the Limousine bus bound for Tokyo Disney Resort Area and get off at Grand Nikko Tokyo Bay Maihama.

・TO Haneda Airport or Narita Airport
Advance reservations are required for the limousine bus for the airport. 
To make a reservation at official limousine bus site.
Seat reservations for limousine buses can be made one month prior to the boarding date.
To Narita Airport, click here
To Haneda Airport, click here

For more information on access to and from each airport, click here:FROM / TO AIRPORT

Visiting Tokyo Disney Resort®
Q Can I buy Tokyo Disney Resort® park tickets at the hotel? If so, where can I buy them?
Yes, date-specific Tokyo Disney Resort® park tickets valid during your stay are available for purchase exclusively for hotel guests at the following locations:
 【Hotel Front Desk】　 6:00 AM – 8:00 PM
 【Hotel Service Counter, 1st Floor, Tokyo Disney Resort® Welcome Center】　 8:00 AM – 3:00 PM

Q Is there a bus between the hotel and Tokyo Disneyland® or Tokyo Disney SEA®?
Disney Resort Line (monorail, fee required) is available from the hotel to Tokyo Disneyland® or Tokyo Disney SEA® entrances.
For more information, click here:TO TOKYO DISNEY RESORT®