Stay
Q When is the check-in and check-out times?
The check-in time is from 3:00pm and the check-out time is 12:00pm, although it depends on the accommodation plan you reserve.

Q What are the Hotel room cancellation fees?
Regarding Cancellations After Reservation Confirmation
Cancellation fees will be charged based on the number of days prior to the scheduled stay when the cancellation notice is received, as outlined below:

◆ For Individual Reservations (Up to 7 Rooms)
No-show: 100%
On the day of stay: 80%
1 day before: 50%
7 days before: 10%

◆ For Group Reservations (8–49 Rooms)
No-show: 100%
On the day of stay: 100%
1 day before: 100%
7 days before: 70%
14 days before: 50%
30 days before: 30%

◆For Large Group Reservations (50 Rooms or More)
No-show: 100%
On the day of stay: 100%
1 day before: 100%
7 days before: 90%
14 days before: 80%
30 days before: 70%

Q What is the bed size?
The bed size for each guest room type is indicated on official website where it describes the guest rooms.
For details on each room type, click here:ROOM DETAILS

Q Do you have a Laundry Service?
Laundry service is available for a fee.
Please use the laundry bag and slip provided in your room and bring it to the lobby staff.
If we receive your request by 9:00 AM, we will deliver to your room by 6:00 PM on the same day.
However, same-day finishing is not available on Sundays and from 12/30 to 1/3.

   【Example of fees】
Dress Shirt￥840 / Jeans￥1,380 / Polp Shirt￥920 / Hoodie￥1,380 / Sweater￥1,230 / Trousers￥1,070 / Underwear￥460 etc


There is a Self Service Laundry on the second floor of the hotel.
Self Service Laundry
 

Access
Q Is there a bus between the Hotel and JR Maihama Station?
Free shuttle bus service is available between the hotel and JR Maihama Station.
For access to the hotel and major train stations, click here:FROM / TO MAJOR STATION

Q Is there limousine bus between the Hotel and the Airport?
Airport Limousine Bus (fee required) are available for access between the hotel and Narita Airport or Haneda Airport.

・FROM Haneda Airport or Narita Airport
Please take the Limousine bus bound for Tokyo Disney Resort Area and get off at Grand Nikko Tokyo Bay Maihama.

・TO Haneda Airport or Narita Airport
Advance reservations are required for the limousine bus for the airport. 
To make a reservation at official limousine bus site.
Seat reservations for limousine buses can be made one month prior to the boarding date.
To Narita Airport, click here
To Haneda Airport, click here

For more information on access to and from each airport, click here:FROM / TO AIRPORT

Tokyo Disney Resort®
Q Can I buy a park tickets of Tokyo Disneyland® or Tokyo Disney SEA® in the Hotel?
Tickets for Tokyo Disneyland® and Tokyo Disney SEA® are not sell at the Hotel, due to the restriction on the number of visitors to Tokyo Disney Resort®.
Although you can purchase park tickets, when you reserve the stay plan with park tickets.
 

Q Is there a bus between the hotel and Tokyo Disneyland® or Tokyo Disney SEA®?
Disney Resort Line (monorail, fee required) is available from the hotel to Tokyo Disneyland® or Tokyo Disney SEA® entrances.
For more information, click here:TO Tokyo Disney Resort®